Refund of money upon return

We will refund your payment without undue delay and in no event within 14 days of receiving your cancellation message. However, we may withhold payment until we have received the returned products or until you have sent us documentation proving that the products have been returned. The refund will be made with the same means of payment used by the user for the original transaction and without any transaction fees.

Out of stock products and pricing errors or discounts

It is possible that a product is out of stock despite being present in the online store; in this case you will receive information. If a price quoted on our webshop is obviously incorrect and you should have known that the price was incorrect, we are under no obligation to deliver the product in question at the incorrect price. If we consider that an order falls under this condition, we can cancel the order, but of course it will be possible to purchase the products at the normal price.

I have received wrong or defective products or missing products

If the package you receive from us does not contain the products you ordered, contains damaged products or if the package was not closed enough or was damaged, please contact us immediately and without delay Customer care and communicate the order number and a photo of the wrong/damaged product/package. The return of incorrect or damaged goods is free. If for some reason the ordered products are not available, the amount of these products will be refunded without delay.

Please contact Customer care for any question or in the event of a complaint, defect or non-receipt of the products.